Bicycle Parts & Accessories
Q.: Import Duties:
A.: Import duties, tax and other charges are not included, however the state value will be indicate as USD110, To avoid customers pay high duties and tax.
Q.: Receipt Confirm:
A.: If the package is still on the transport, and the delivery time is above to finish, kindly contact us to extend the time; if you didn`t receive the package, kindly let us know and we will refund or resend the same one, please make sure the contact no. is valid,
Q.: Broken Package:
A.: if the package is BROKEN, and could not sure the package is complete, please do not sign, or taking the photos and email to us, we will ask shipping company to undertake responsibility and delivery missing parts to you.
Q.: Battery delivery
A.: if you place order of battery and mid-drive motor together, you may receive the motor first, because the battery is special delivered, it will arrive later days than the motor, we will track the battery and post news for its delivery.
A.: Your satisfaction and positive feedback is very important for us, it will be very kind of you to leave us 5 stares feedback, if you have any problems, don`t hesitate to contact us, we will do our best to serve our customers.
A.: It is our pleasure to see customers have fun with our products, if you decide to return the items within 15 days after receipt,we will refund you, the return items must be in original conditions.
|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.|
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|