we would choose faster shipping way but sometime there is limited selecting options duo to the IATA policy to lithium battery, so we would use some special line for transportation.
*unavailable area for delivery:
1. Hawaii area of the USA, Alaska Area of the USA
2. Canary Islands of Spain
3. Faroe Island of Denmark
4. And other islands which is remote and far from its mainland cities
(There is a better choice that you can place your order with a transfer address on the mainland and you can fetch your package there. Check before order.)
*HK UPS: We can deliver the electric scooter, whoes weight is within 30kg, to Canada, United States, Puerto Rico, Belgium, Switzerland, Norway, Andorra, Liechtenstein, Monaco, San Marino and Dominican Republic by HK UPS as a faster delivery. but for some remote city and area of Canada and Norway, we may can not deliver it, so pls kindly check with us before order with your detail address and postal code zip code. Also there may be tax happen by HK UPS, and need your assistance for custom clearance.
*For Russia: The shipping time would be within 20 days for Moscow and Saint Petersburg, and 20 to 30 days for most other cities. But it can take 30 to 40 days if the area is very remote, and Kaliningrad area can even take 45 days around in some extreme case. Count the shipping time before you order it especially we know the summer in Russia is shorter to enjoy electric scooter.
*Tax free list for electric scooter by special line: USA, Canada, Mexico, Russia, UK, France, Germany, Italy, Holland, Belgium, Luxembourg, Denmark, Ireland, Greece, Portugal, Spain, Austria, Sweden, Finland, Poland, Hungary, Czech, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Romania, Bulgaria, Singapore, Malaysia, Thailand, Vietnam, South Korea, Australia, Japan, UAE, Saudi Arabia, Iran, Kazakhstan, Belarus with special line from us. For other country, in order to ensure you receive your order with tax free or lower tax upon import, we'll declare a lower value. If any import charges or fees are the buyer's responsibility.
*Feedback, Dispute and Return
We provide positive feedback for every client,to foster a healthy Ali community,we expect same from you. If you have any dissatisfaction, please give us the opportunity to solve the problem before leave us a negative feedback. In most cases, problem finally be solved and impressed our client. We promise good after service , but not pushed by dispute. Hope client could give us tolerance for the process of after sale, and we would offer better service to kind client to build better and harmonious business. If problem can't be solved, you can return to a certain place offer by us at your convenience. Please contact us for the detailed return&exchange instruction.
* In most electric product delivery, we would use right plug for you, and add one charge adapter in case.
* Watch the battery from water, which will damage the battery to destroy the electric product.
* Endurance and speed will be varied according to bearing weight, road condition, and temperature.